Contact & company details

Company

• Legal name: [COMPANY LEGAL NAME]
• Trading as: CoinX1
• Registered in: [COUNTRY]
• Company number: [REGISTRATION NUMBER]
• Registered address: [FULL REGISTERED ADDRESS]

Get in touch

• Support: [SUPPORT EMAIL] — account, deposits, withdrawals, trading questions
• Privacy: [PRIVACY EMAIL] — data requests under this policy
• Legal and abuse reports: [LEGAL EMAIL]
• In-app chat: signed-in users can message support directly from the app — this is the fastest route and it comes with your account context attached

Support hours: [e.g. Monday–Friday, 09:00–18:00 PKT]. We aim to reply within [e.g. 1 business day].

Making a complaint

If something has gone wrong, we want to fix it. The process:

1. Write to [SUPPORT EMAIL] with your account email, what happened, and any reference numbers. We will acknowledge within [e.g. 2 business days].
2. We investigate and reply with our findings, normally within [e.g. 15 business days]. If we need longer, we will tell you why.
3. If you are not satisfied with the outcome, ask for it to be escalated to [LEGAL EMAIL] for a final review.

We keep a record of every complaint and its outcome. Nothing here removes any right you have to take a dispute to a regulator, ombudsman or court where you live.

Reporting fraud or abuse

If you believe an account is being used for fraud, or that someone is impersonating CoinX1, email [LEGAL EMAIL] with the details. We investigate every report.

We will never ask you for your password, ask you to send funds to a “support wallet”, or contact you first on WhatsApp or Telegram asking for money. If someone does this claiming to be us, it is a scam — report it to us at the address above.

Related pages

• Terms of Service
• Privacy Policy
• Risk Disclosure